ServiceNow (NOW) has a large growth opportunity in the customer market, Oppenheimer said in a note Thursday following a recent interview with a “large” ServiceNow partner.
“Customer workflows are time-consuming and manual, requiring updating records, exchanging spreadsheets, and other processes,” Oppenheimer said. “In our view, the opportunity is ripe for ServiceNow to disrupt this market by leveraging AI and its integration architecture to help organizations maintain records and service needs in real-time.”
The ServiceNow partner experienced robust business activity and pipeline momentum in Q1, according to the firm.
“ServiceNow remains well positioned to leverage its position as a leading enterprise integration engine and impresses us with its technology-vision and execution,” Oppenheimer said.
Oppenheimer maintained ServiceNow’s outperform rating and $825 price target.