The following is a summary of the Gartner, Inc. (NYSE:IT) Q4 2023 Earnings Call Transcript:

Financial Performance:

Gartner Q4 revenue rose by 5% year-over-year to $1.6 billion, with an EBITDA of $386 million attributed to disciplined cost management.
For the full year 2023, the firm observed an 8% hike in global contract value and consolidated revenue, reaching an EBITDA of $1.5 billion and free cash flow of $1.1 billion.
The firm’s 2024 financial guidance anticipate a research revenue of at least $5.15 billion, conference revenue of $560 million minimum and consulting revenue no less than $530 million.
Research revenue had a 6% year-over-year in Q4, while subscription revenue saw an 8% organic growth, making up more than 75% of their consolidated global revenue in 2023.

Business Progress:

Research contribution margin was 74% for Q4, consistent with previous year; Global Technology Sales contract value and Global Business Sales contract value increased by 6% and 13% year-over-year respectively.
High single-digit growth was recorded across their enterprise size categories as well as double-digit/high single-digit growth in most of their top 10 countries.
Their 2024 new client acquisition plan includes mid to high single-digit sales headcount growth and an anticipated increase in operating expense by around 8% to 9% due to targeted headcount growth.
They foresee a robust client demand in emerging technology areas like AI and are actively engaging with tech vendors during recalibration periods, adjusting their market focus towards ‘enterprise function leaders’.