UPS Says It ‘Won Back’ Most of the Business It Lost to FedEx During Labor Talks, Disputing Rival’s Claim
By Tomi Kilgore A FedEx exec had said the company held on to ‘all’ of the market share it gained while UPS was negotiating with Teamsters ‘By the end of December, we had won back and pulled through nearly 60% of the volume diverted during our labor negotiation.’UPS Chief Executive Carol Tomé That, from a FactSet transcript of United Parcel Service Inc.’s fourth-quarter earnings call Tuesday, appears to be UPS Chief Executive Carol Tomé’s way of saying you shouldn’t believe rival FedEx Corp.’s recent claims on how much market share it’s been able to gain recently. In August, Tomé acknowledged that “late and loud” negotiations between UPS (UPS) and the Teamsters union had led to the more customers than expected going elsewhere to ship their goods. That labor friction, FedEx Chief Customer Officer Brie Carere said last summer, had “opened a lot of doors” to take share from UPS. Then, […]